Refund policy

At Layajoy, your satisfaction means everything to us. We take great care in selecting and packaging our products, and we’re always here to help if something isn’t right.

Returns

If you need to request a return, you have 2 days from the date of delivery to submit your request.

To be eligible for a return:

•⁠  ⁠The item must be unused, in original condition, and in its original packaging
•⁠  ⁠A receipt or proof of purchase is required

To request a return, please contact us at:
📧 info@layajoy.com

📱 WhatsApp: 79040179

Please note that items sent back without prior approval will not be accepted.

Refunds

Refunds are not offered.
Approved returns will be handled as an exchange or store credit.

Damaged or Incorrect Items

We kindly ask you to inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

•⁠  ⁠Exchanges are available exclusively for toys
•⁠  ⁠Requests must be made within 14 days from the purchase date

To start an exchange, please contact us and we’ll guide you through the process
If you have any concerns or wish to exchange a different type of product, please don’t hesitate to reach out — we always handle every case with care, understanding, and love 💛