Privacy policy
PRIVACY POLICY — LAYAJOY
Last updated: November 2025
This Privacy Policy describes how Layajoy (“Layajoy”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website www.layajoy.com
(the “Site”), make a purchase, or interact with any of our online services (collectively, the “Services”).
By accessing or using our Services, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.
1. INFORMATION WE COLLECT
We collect personal information in three ways:
(a) directly from you,
(b) automatically through your device,
(c) from third-party partners such as Shopify and payment providers.
1.1 Information You Provide
When you interact with our Services, you may provide the following information:
Name, email address, phone number
Billing and shipping address
Payment confirmation details (via Shopify’s secure payment system)
Order history and purchase details
Account login information (if you create an account)
Messages or attachments sent through customer support
Any information you provide voluntarily
1.2 Information Collected Automatically
When you browse our Site, we automatically collect certain data using cookies and tracking technologies:
IP address
Device type and browser
Pages visited, time spent on pages
Shopping behavior (cart activity, clicks, viewed items)
Network and connection details
This data helps us improve performance, security, and user experience.
1.3 Information from Third Parties
We may receive information about you from:
Shopify (our e-commerce platform)
Payment processors (e.g., credit/debit card providers)
Delivery partners
Analytics and advertising partners (Meta, Google, etc.)
All third parties must comply with their own privacy and data protection requirements.
2. HOW WE USE YOUR INFORMATION
We use your information to:
2.1 Provide and improve the Services
Process and fulfill your orders
Handle payments and fraud checks
Manage your account
Provide customer support
Arrange delivery and handle returns or exchanges
2.2 Marketing & Advertising
With your consent (where required), we may use your information to:
Send promotions, offers, and updates
Run targeted or personalized ads
Recommend products based on your shopping behavior
You can opt out of marketing emails at any time.
2.3 Security & Fraud Prevention
We use your data to:
Detect suspicious activity
Verify identity
Protect our store and customers
2.4 Legal and Compliance
We may use or share information to comply with:
Applicable laws
Requests from authorities
Terms of Service enforcement
3. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
Improve navigation and website performance
Remember your preferences
Analyze user behavior and traffic
Run personalized ads
To learn more about Shopify’s cookie usage, visit:
https://www.shopify.com/legal/cookies
Most browsers allow you to block cookies, but doing so may affect your shopping experience.
4. HOW WE SHARE YOUR INFORMATION
We may share your information with the following:
4.1 Service Providers
Shopify (store management and hosting)
Payment processors
Shipping and delivery partners
IT, analytics, and customer support providers
4.2 Marketing Partners
Meta (Facebook, Instagram)
Google Ads / Google Analytics
Email marketing tools
These partners may use your data according to their own privacy policies.
4.3 Legal or Safety Reasons
We may disclose information if required by law or if necessary to:
Protect our rights
Prevent fraud
Comply with investigations
4.4 Business Transfers
If Layajoy undergoes a merger, acquisition, or business restructuring, your information may be transferred.
5. CHILDREN’S PRIVACY
Our Services are not intended for children under the age of 16, and we do not knowingly collect their personal information.
If you believe a child has provided us with data, please contact us immediately at info@layajoy.com
so we can delete it.
6. SECURITY OF YOUR INFORMATION
We take reasonable measures to protect your personal information; however, no online system is 100% secure.
Avoid sending sensitive information through unsecured channels such as social media or WhatsApp.
7. DATA RETENTION
We retain your personal information for as long as needed to:
Provide services
Fulfill orders
Comply with legal requirements
Resolve disputes
If you request account deletion, we will remove your information unless legal obligations require retention.
8. YOUR RIGHTS
Depending on your location, you may have certain rights over your personal information, including:
Accessing the personal data we hold about you
Requesting corrections
Requesting deletion (where legally allowed)
Opting out of marketing communications
Requesting a copy (data portability)
You can exercise these rights by emailing:
📧 info@layajoy.com
We may request verification of your identity before processing your request.
9. INTERNATIONAL DATA TRANSFERS
Because Layajoy uses Shopify and international service providers, your information may be stored or processed outside Lebanon.
We take steps to ensure your data is handled securely, regardless of location.
10. THIRD-PARTY WEBSITES
Our Site may contain links to websites not operated by Layajoy.
We are not responsible for the privacy practices of external websites.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a new “Last updated” date.
12. CONTACT US
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
📧 info@layajoy.com